Returns & Cancellations

How do I make a return?

Returns can be made within 30 days of placing your order.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.

How to handle your return:

• Register your return.

• Pack the products carefully and seal the return package.

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the USA.

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:

Debebe
7310 Fieldstone Lane
Brooklyn,NY 11220

How do I make an exchange?

Exchanges can be made within 30 days of placing your order.

How to handle your exchange:

• Register your exchange via the button above.

• Pack the products carefully and seal the return package.

• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:

Debebe
7310 Fieldstone Lane
Brooklyn,NY 11220

Once we have received the returned package and registered it at our warehouse, your new size(s) will be sent out.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.

The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.

NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

Can I return items bought on sale?

Of course, we want you to be satisfied with your product! We want you to have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.

Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.

For example, the offer states that if you buy for $100, you
receive a discounted price of $20.
You buy for $140 and than return items for $50, this gives you the total amount of $90 which is below the threshold. You will not keep your discount in this case.

If you have used an offer, for example “buy 3 pay for 2” and you wish to return one item, you have to
return all items. This offer is a package deal and you will not be able to keep that offer if you return an item.

I have not received my refund yet. What should I do?

As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.

If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.

If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.

PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.

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